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COVID-19 Assistance

Last Updated 28.09.2020

Necessary steps have been taken to maintain our normal business operations, reflecting guidance from Public Health Authorities. This includes remote working from home for all employees and as a result our communication channels have adapted accordingly.  Details below to help;

  • JCB Finance COVID-19 Support
    • Emergency Payment Pause
    • Coronavirus Business Interruption Loan Scheme
  • Contacts for Sales and Settlements
  • Machinery Sales Centre
  • Access to FAQs and more help

Emergency Payment Pause

We understand that the COVID-19 pandemic is likely to impact your business, customers and supply chain.  Therefore, we are pleased to announce that we have released an extension to our JCB Finance Online service so that you can access your account and should you need it, take an emergency payment pause on all of your agreements, (may be subject to approval). JCB Finance Login

Coronavirus Business Interruption Loan Scheme (CBILS)

If you need to invest in equipment, machinery or vehicles but have concerns about the impact on your capital & cash flow because of the Coronavirus, from the 17th June, we’ll be accepting Hire Purchase applications backed by CBILS.  We may be able to help you to acquire the goods you need through our acceptance of a 6 months payment pause, then 48 monthly instalments and the Government paying your interest during the first 12 months.

Our CBILS-backed Hire Purchase facilities are availble to new and existing customers in the construction, agriculture and industry sectors we operate, subject to our usual lending criteria and customer CBILS eligibility.  Visit our CBILS - Finance Option page to quickly see if you qualify.

The Coronavirus Business Interruption Loan Scheme (CBILS) is managed by the British Business Bank on behalf of, and with the financial backing of the Secretary of State for Business, Energy and industrial Strategy (BEIS). British Business Bank plc is wholly owned by HM Government and is not authorised or regulated by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA). Full details on the schemes and the list of participating lenders can be found on the British Business Bank website at: www.british-business-bank.co.uk

Sales Enquiries – Contact Details

JCB Finance have been supporting UK businesses for 50 years and have pledged to continue to do so during these unprecedented times and beyond. Contact restrictions mean that we may not have our usual ‘boots on the ground’ but all our national team of Relationship Managers are on hand, by phone or email, as usual to offer any assistance.

Settlement Enquires

For settlement enquiries please email customerservices@jcb-finance.co.uk providing your account/agreement number, serial/registration number of the asset(s) you would like a settlement figure for and your contact details in case we need to reach you.  
Our team are focused on processing an unprecedented volume of enquiries and your patience during this time is appreciated.
If you are a JCB Finance Online user, we encourage you can make a request from your account – Login Here


JCB Finance Machinery Sale Centre - Cheadle Staffordshire

Our used equipment team are still available to answer your questions about any of the current and forthcoming stock. However, in accordance with the Government guidance our premises is currently closed to visitors. Please email msc@jcb-finance.co.uk for assitance.

Not found what you are looking for?

See our Frequently Asked Questions page that is being updated regularly during these challenging times – FAQs
Or email info@jcb-finance.co.uk
with details of your enquiry and contact details and you will be connected to the appropriate member of our team.

Useful Links:

Government support initiatives https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses

The Federation of Master Builders are collating useful guidance to help Construction SME's: https://www.fmb.org.uk/