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Home Latest News COVID-19 Assistance

COVID-19 Assistance

Last Updated 25.03.20

Necessary steps have been taken to maintain our normal business operations, reflecting guidance from Public Health Authorities. This includes remote working from home for all employees and as a result our communication channels have adapted accordingly.  Details below to help;

  • JCB Finance COVID-19 Support
  • Contacts for Sales and Settlements
  • Access to FAQs and more help


COVID-19 Support – 3 Months Payment Holiday

We understand that the COVID-19 pandemic is likely to impact your business, customers and supply chain.  Therefore, we are pleased to announce that we are in the final stages of releasing an extension to our JCB Finance Online service so that you can access your account and should you need it, take a 3 month payment holiday on all of your agreements, (may be subject to approval).

We are experiencing high volumes of customers requiring our assistance and therefore to ensure we continue to operate efficiently and can react in a timely fashion; we are using our JCB Finance Online portal to manage our offer of assistance. The process will be swift and easy to follow - customers will be notified by their Relationship Manager by phone or email and provide step-by-step guidance on how to take up the offer.

Used the JCB Finance Sign Online Facility recently?

If you have, you may be just one security step away from accessing the offer now. To prevent against fraud, we’ve limited this process to signatories from your company whose identity has been verified by us. You will need to set a password and each time you access the site you will be sent a randomly generated PIN by Text Message; enter the PIN and you’re good to go. Watch the video below to see how it works and then Login and follow the steps.



Sales Enquiries – Contact Details Post Code Look-Up

JCB Finance have been supporting UK businesses for 50 years and have pledged to continue to do so during these unprecedented times and beyond. Contact restrictions mean that we may not have our usual ‘boots on the ground’ but all our national team of Relationship Managers are on hand, by phone or email, as usual to offer any assistance.

Settlement Enquires

For settlement enquiries please email customerservices@jcb-finance.co.uk providing your account/agreement number, serial/registration number of the asset(s) you would like a settlement figure for and your contact details in case we need to reach you.  
Our team are focused on processing an unprecedented volume of enquiries and your patience during this time is appreciated.
If you are a JCB Finance Online user, we encourage you can make a request from your account – Login Here

JCB Finance Machinery Sale Centre - Cheadle Staffordshire

Our used equipment team are still available to answer your questions about any of the current and forthcoming stock. However, in accordance with the Government guidance our premises is currently closed to visitors. Please email msc@jcb-finance.co.uk for assitance.

Not found what you are looking for?

See our Frequently Asked Questions page that is being updated regularly during these challenging times – FAQs
Or email info@jcb-finance.co.uk
with details of your enquiry and contact details and you will be connected to the appropriate member of our team.

 

Useful Links:

Government support initiatives https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses

The Federation of Master Builders are collating useful guidance to help Construction SME's visit their website for latest updates.