We highly value the opinions and ideas of our customers. In order to make communication easier, we use social media platforms where our customers can exchange views, find out information about the industry, comment and share their ideas. We would kindly ask you to use social media platforms associated with JCB Finance Twitter, Facebook and LinkedIn, in accordance with our House Rules.
By clicking the above relevant links you will be taken to the JCB Finance profiles on www.twitter.com ("Twitter") www.facebook.com ("Facebook") or www.linkedin.com ("LinkedIn"). These are independent third party websites. With the exception of our own Tweets, Posts or Messages, we are not responsible for and do not endorse, guarantee or control the views or opinions expressed Twitter, Facebook and LinkedIn or any third party sites. For your own safety, please do not disclose any personal information or account details via Twitter, Facebook or LinkedIn.
These House Rules apply to social media accounts operated by JCB Finance Ltd (‘us’, ‘we’, ‘our’) on social media platforms, including but not limited to, Facebook, LinkedIn, Twitter and YouTube.
Any references in these House Rules to ‘you’, ‘your’ or ‘yours’ are references to the person(s) using our social media accounts.
We have designed these House Rules so you can interact with us in a safe and appropriate way. If you do not accept these House Rules, please do not use our social media accounts.
We are part of The Royal Bank of Scotland Group (‘RBS’) and J C Bamford Excavators Ltd. For further information about us visit www.jcb-finance.co.uk and click on ‘About Us’.
Unless we state otherwise, our social media accounts are only intended for residents of United Kingdom. The basic rule for using our social media accounts is: Only post information you are happy for everyone to see.
If you don’t comply with these House Rules we may delete your comments or block you from our social media accounts.
Our social media accounts are managed by JCB Finance employees. We cannot moderate what others post about us before it is posted, but we may (if we are able) remove posts which don’t comply with our House Rules.
Social media platforms are independent third party websites and are not associated with us; we can’t control what they do.
With the exception of our own comments and messages, the views and opinions expressed on our social media accounts are the views and opinions of the person posting the information and are not our views. While we try to ensure that the information on our site is current, we cannot guarantee that the information provided on our social media accounts will be complete, accurate or up-to-date.
If you would like to make a formal complaint about the financial or other services we provide, please follow our complaints procedure (at www.jcb-finance.co.uk/main/complaints.jhtm) If you do make a complaint through our social media accounts, we will try to collect details of the complaint, using secure communication. We will attempt to resolve your complaint through our standard customer complaint procedure.
Our names, images, trademarks and other materials contained on our social media accounts are protected by intellectual property rights. You must not use these materials for any reason without our express consent.
Our comments or messages are not intended to provide any financial, investment or professional advice and shall not be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. You should obtain advice from a qualified financial advisor before making any investment decision.
We reserve the right to amend these House Rules at any time without prior notice. We will notify you on our social media account when there has been a change to these House Rules. You should make sure you are complying with the current House Rules. We reserve the right to close our social media accounts at any time, without prior written notice.
Please do not issue any formal notices to us through our social media accounts. These should be sent to our address which is indicated below within the ‘Regulatory information’ section.
These House Rules are governed by the laws of [Scotland] if your address is in [Scotland]. If you live elsewhere, the laws of [England and Wales] apply to these House Rules. Any dispute regarding these House Rules shall be subject to the non-exclusive jurisdiction of the courts of [Scotland], or the courts of [England and Wales] if you live elsewhere.
JCB Finance Ltd is authorised and regulated by the Financial Conduct Authority (Firm reference number: 708332).
JCB Finance Ltd is registered in England number: 972265. Registered office: The Mill, High Street, Rocester, Staffs, ST14 5JW.